Slothlete is a genuine Australian online retailer with a fully stocked Melbourne warehouse.. Most of our products are sourced from reputable Australian suppliers.
Our customer service team is based in Australia and is here to help you out with anything relating to your order, product or after purchase support. We aim to respond to your questions within 24 hours (Monday – Friday). Orders are dispatched from our Melbourne warehouse daily and sent via our reliable network of courier partners.
We are a genuine Australian business and are registered for GST. If you require a tax invoice, send us a message after the sale and we will email it to you.
We use a variety of delivery partners including Australia Post, Fastway Couriers and Couriers Please to deliver you parcel to you as fast as possible.
Any items that are marked with an Authority to Leave will be left in a safe place if there is no one to sign for it. Unfortunately we cannot accept responsibility for items that go missing or if there is an Authority to Leave.
We aim to have all orders shipped within 24 hours, during busy times it may take 2 days to ship the order.
All items purchased with free shipping may be sent without tracking information. We do this to keep costs down for you. If items fit inside a “large letter” size parcel this will not include tracking information. You may wish choose a paid delivery option, this will include tracking information or contact us for more options.
100% Satisfaction Guarantee
If you are not happy with your product, simply return it to us in its original condition and packaging within 30 days and we will give you a full refund of the sale price (excluding original and return postage).
Please contact us before you return an item so we can advise how to do so. If you have any issues with your purchase, please contact us before opening a case or leaving feedback as this will not solve your issue.
In cases of "change of mind" or wrong item or size has been selected, we will accept returns as long as the item purchased is in its original packaging and condition. Change of mind returns cannot be accepted if the product has been used. The product will need to be returned in its original condition with all packaging and tags so it can be re-sold as new. If you have used the item and do not wish to keep it, we suggest selling it as a used product on your favourite selling website.
For all returns, return postage is paid by the buyer [you] and the refund amount paid to you will be minus the original postage cost if sent with free postage. Please do not send items back Cash on Delivery or return to sender – contact us before sending anything back.
For all refunds, please allow u to 14 days from receipt of returned product for refund to be made.